Sales terms and conditions
After making an order you will receive a confirmation email from Makeup-FX about the order status and payment information within 1-3 business days.
At this time we will inform you if an item you ordered is in stock, on order or out of stock and if it is not in stock you will have the option to either cancel your order or have it shipped when the product will be available.
We will also provide customers of custom hairline wigs with an expected delivery time and in cases when we can't deliver a custom made article within one month the option to cancel the order at no fee is then given.
All products from Makeup-FX must be pre-paid in full before any work or deliveries are made.
All payments must be made with credit card through Paypal, which is the bank used by Makeup-FX.
Bank transfers to our Swedish bank is also possible.
Orders within Sweden can also be sent on "postförskott" except if they require styling or similar then we will ask for pre-payment.
An expected delivery date is always provided (the numbers of days for delivery in the order form) before any payment takes place and when the payment is made, the customer accepts the expected date as a deadline.
If Makeup-FX can't deliver within seven working days of that date a choice of a price reduction with 2% per day until delivery or cancelling the order will be given.
This rule does not apply if the reasons for delay is out of Makeup-FX's hands. This could be for example the postal services failure to deliver, natural disasters, war, failure of third parties to deliver or similar circumstances.
Most deliveries from Makeup-FX are done with insured, registered mail (Swedish postal service) or delivery company (DHL or EMS).
Shipments of a value lesser than 1000 kr might be sent un-insured and in these cases Makeup-FX takes responsibility for lost shipments.
Registered shipments made with the Swedish postal service can be tracked within Sweden but after it leaves Sweden it can only be tracked online in some countries. Tracking number for these shipments will be provided to you automatically. The Swedish post has not been able to provide me with a list of which countries deliveries can be tracked in.
But in my experience the post offices in most countries can find the shipment in their systems even if it is not visible on their web site. Call them and ask.
No claims for expenses or losses on the customers side can be made towards Makeup-FX because of delayed or cancelled orders regardless of reason.
The shipping companies are responsible for lost shipments and insurance claims will be made by Makeup-FX in case of a lost shipment. When the shipment is confirmed lost by the shipping company a full refund or the option to be sent new products will be given to the customer.
Refunds will be made first after the insurance company has accepted and paid Makeup-FX for the lost shipment.
Makeup-FX can not be held responsible for deliveries that can't be made due to a faulty address that has been provided by the customers. Deliveries will only be made to the address we receive from Paypal to avoid any risk of credit card fraud.
If the customer fails to pick up the parcel from the delivery company and it is returned to Makeup-FX we will only re-deliver it if the customer pay for the new shipping fee and possible return fee.
If the customer does not wish to do this the product is reclaimed into Makeup-FX's possession with no right to refund for the customer.
Makeup-FX have a very strict return policy!!
The only thing that we take returns on are hairpieces that have been sealed by Makeup-FX and comes straight out of our stock.
In other words have not been changed, brushed, styled, cut, dyed or been worn.
Due to hygienic reasons we do not take any returns on a product that has been worn.
Wigs and other hairpieces can be sealed on demand so they can be handled but can't be worn.
This seal is not made unless you ask for it in the comments box of the order form.
If you have ordered a wig, moustache or beard to be styled and cut, it cannot be returned as the original product has been changed.
We do not take returns on wigs with custom hairlines or special orders as these have been made to fit the customer and won't fit anyone else.
This fact makes the measuring process and the copying of the hairline very important to guarantee that you will be happy with your wig.
Take your time and do it properly, or else the wig won't fit.
We follow the Swedish law of distance shopping (Distansköpslagen) of 14 days right to return a sealed unchanged product from our stock, but in all other cases when a product is un-sealed or is combined with a service (styling or changes) we do not take any returns.
If you are unsure about the colour you want, then we recommend that you order the products sealed and un-styled or order a hair colour sample from us.
See the colour chart page for more info on colour samples. If the colour is what you want you can return the product to us to be styled.
If you are unsure about the front lace material in the wigs or other hairpieces will be suits your demands, you can order a sample of the lace to see if it fits your demands.
No returns will be accepted because the lace did not fulfil your needs unless a sample was ordered first.
Return authorization is always required. After issuing you a return authorization, the product must be received back to us within 10 days (20 days for outside the EU) for our inspection.
Return freight charges for the returned product are to be pre-paid by you (collect shipments will be refused). Products returned without return authorization will be returned to the customer at their expense. If the product is refused, Makeup-FX will retain property of the product and no credit, refund or exchange will be issued to the customer.
Products that has been returned for inspection and is refused return by Makeup-FX will be returned to the customer after shipping has been prepaid to Makeup-FX.
If prepayment of the return shipping is not made within 14 days then Makeup-FX will retain ownership of the product and no credit, refund or exchange will be issued to the customer.
The shipping costs (both ways) is always at the expense of the customer and will not be refunded.
Defective products return
All products from Makeup-FX are photographed and filed before delivery to avoid conflicts about the quality of a product.
On demand these pictures can be sent to the customer.
Small holes in the lace (up to 4 threads wide) is normal due to the way things are produced and does not qualify as a defect. Bigger holes (more than 4 threads wide) further than 2.5 cm / 1 inch away from the hairline on a wig and 0.4 cm / 1/5 inch on a moustache or beard is also considered to be normal.
We recommend that you inspect the products you order upon receipt.
In the event you receive any products you feel is defective or is incorrect due to our error, you must notify Makeup-FX within 3 days of delivery for any replacement exchange to be considered.
Return authorization is always required. After issuing you a return authorization, the defective or incorrect product then must be received back to us within 10 days (20 days for outside the EU) for our inspection.
Return freight charges for the defective or incorrect product are to be pre-paid by you (collect shipments will be refused). If the product is accepted as faulty by us the shipment will be credited back to you.
Products returned without return authorization will be returned to the customer at their expense. These returns should be pre-paid to Makeup-FX
If pre-payment for return is refused, Makeup-FX will retain property of the product and no credit, refund or exchange will be issued to the customer.
Products found to be defective or that was incorrect due to our error will be exchanged at no charge (includes a refund of your return shipping costs).
IMPORTANT: Products determined to have been damaged as a result of customer damage, misuse or excessive treatment will NOT be exchanged or refunded. It will be returned to the customer at the customers expense.
A defective or incorrect product will only be exchanged for the identical or correct product originally ordered and no refunds or credits will be issued.
No claims for expenses or losses on the customers side can be made towards Makeup-FX because of defective or incorrect deliveries regardless of reason.
Makeup-FX is committed to keeping your personal information private and secure. We do not sell, rent, exchange, share or give any of the information to any other party that you supply us when placing an order, sending us an e-mail or calling us. All personal information you share with us is held solely by Makeup-FX and is used to process your order or responding back to your question, comment or request. Occasionally, we may notify you of a special promotion we are having. Any promotion notice would be generated and sent out solely from Makeup-FX.
If at any time you do not wish to receive such notices, simply reply back or call us requesting not to be notified of any of these in the future.
Last policy update 2009-09-23.
Note: All policies subject to change without prior notice.
Any order made before a change of policy is under the policy at the time of the order and will not be subjected to any changes. Before any changes to this policy is made, a pdf copy is filed for pending orders. On demand this can be sent to you.